Top Service Issues

Will I receive a survey on my customer experiencing after speaking with MonaVie Support?

You may receive a request to complete a brief customer satisfaction survey after contacting MonaVie Support. Though you are under no obligation to complete the survey, we encourage you to provide your valuable feedback so we can continue to make your experiences contacting MonaVie Support superb.

Who are your shipping couriers in the United States?

For shipping orders within the United States, we prefer to use FedEx; however, we also offer shipping through the United States Postal Service.

Will you notify me if there is a shipping issue with my order?

We work hard to notify you by phone and/or email if there is a delay with shipping your order. If there is a product stockout, we will reach out to you to let you know and include a drop card with the product we were able to ship. If there is a shipping issue, we strive to notify you in a timely manner; however, with the large number of orders we ship, we encourage you to check the shipment tracking information in your Virtual Office and contact MonaVie Support as soon as you feel there is a shipping issue.

Click here to see steps on how to track your order in the VO.

Can I cancel my AutoShip through the Virtual Office?

In an ongoing effort to improve our services, we do ask that you contact MonaVie Support by phone to cancel your AutoShip. By speaking with you directly, you assist us with making improvements to our AutoShip program in the future.

Will my AutoShip process on the same day every month?

No. In order to help keep you at an active status, your AutoShip will process every twenty-eight days to keep your orders within the same colored bonus weeks. 

Who should I contact if I have a suggestion?

We love hearing from our distributors and customers, and review every suggestion we receive. If you have a suggestion – be it a new product suggestion, combo/pricing suggestion, etc. – please submit it in writing using the Contact Us page.

Can I sell product on eBay?

No. It is against our policies for any MonaVie distributor to sell their product on eBay, or any other internet auction site. We encourage you to use the Contact Us page should you come across any MonaVie products on internet auction sites so we can work to have the listings removed. 

Why are some products on www.monavie.com but not in my VO?

MonaVie is committed to the highest standards and commitments in each market we operate in. As such we go above and beyond to ensure compliance with all local laws and regulations. Unfortunately, this does however mean from time to time, we cannot launch all our products as quickly as we would like to for all markets, and in some rare cases, we cannot launch them at all. 

When viewing my AutoShip profile, why can I not see the tax that will be charged? 

Since taxes can change at different times of the year depending on where your order is being shipped, we do not display taxes prior to when your AutoShip order processes to ensure that you are charged the correct amount of taxes for your order.

Where can I find a copy of the MonaVie product price list?

Current Distributor/Promoter
As a MonaVie distributor, you can access the most recent version of the MonaVie product price list by following these steps:
1. Login to your Virtual Office.
2. Hover your mouse over "VO Tools".
3. Click on "Document Library".
4. Scroll down to "U.S. Specific Documents".
5. Continue to scroll down. The 9th one on the list is "Price List".

Perspective Distributors/Preferred Customers
As a preferred customer or a perspective MonaVie distributor, you can view the price list by following these steps:
1. Go to MonaVie.com.
2. Hover over "Opportunity" located in the upper right-hand corner of the page.
3. Click on "Price List" located in the most left column.

How do I change my AutoShip?

1. From the home page of your Virtual Office, click on the AutoShip tab. At the bottom of the AutoShip page will be your product details. You can remove each individual product by clicking the red 'X' to the far right of the product.
2. Click the button at the bottom right of the page labeled 'add/remove items' to add more/different products.
3. You can increase or decrease the quantity of an item you are receiving by changing the number in the quantity box to your desired choice and then clicking 'Update'.

How do I know if my order is on back order?

1. You can check to see if an order you have placed is on back order by logging into your Virtual Office and hovering over the 'Reports' tab at the top of the page and clicking on 'My Reports'.
2. Click on the cart icon that says Order History and find the specific order in question.
3. The third column listed is the status column. Your order will show one of the following: 'Posted - Shipped', 'Cancelled - Cancelled', or 'Posted - Back Order'.
4. If the order is on back order, it will be delayed. As soon as the order is available to ship out it will be processed automatically and the status will change to "Posted - Shipped".